The ESET security and anti-virus software for home edition features antispyware, host-based intrusion prevention system (HIPS), cloud-enhanced whitelisting, removable media control, antirootkit, antispam, intelligent firewall, gamer mode, parental controls, internet security trainings, and smart phone security such as antitheft, and security audit.
The business edition, on the other hand, features endpoint security, mail security, file security, gateway security, and remote management.
What are this site's return policies?
ESET, in its commitment to 100% customer satisfaction offers a liberal 30-day return policy. The 30-day period gives the customers enough time to decide whether the ESET is the best protection software for their home and business computers. If you are not happy with the service offered by ESET, you must process your refund within the 30-day period. And, ESET will be glad to give you a full refund of your purchase.
If 30 days is not enough for you to decide whether or not ESET is the best protection program for your computer, you can still avail the free trial program that they are offering. This gives you a total of 60 days to evaluate ESET and to make a decision whether to purchase or not their product.
What are this site's shipping policies and costs? Which countries do they ship to?
ESET products need not to be shipped because they can be downloaded online. The free trial version of ESET protection programs can be downloaded by everybody. However, if you are going to purchase the premium product, the download link for the full version will be given to you as soon as you complete the payment process.
Does this site have physical stores? Where are they located?
ESET does not have a physical store but it has some offices located in several countries.
Aupark Tower, 16th Floor
851 01 Bratislava
Aside from the headquarters, ESET has offices as well on North America, Czech Republic, Latin America, and Asia Pacific.
How can I reach customer service for this site? Does it offer a telephone number?
For home Edition:
Business Hours: 6:00AM to 6:00PM Pacific Time
For Business Edition:
Phone: +1 (619)630-2400
Business Hours: 6:00AM to 6:00 PM Pacific Time
Do they offer any help or introductory videos?
ESET has an online knowledgebase that contains support for the home and business computer and security protection.
ESET Knowledgebase: http://kb.eset.com/esetkb/index?page=home&locale=en_US&option=none.
They also have videos that feature the highlights of their tools and software:
Do they offer any discounts or coupons?
ESET does not directly offer a discount or a coupon on their products. However, if you are going to purchase a security protection software for 2 or more computers, you can avail the ESET package at a cheaper price. This will allow you to save money.